FAQ

How long will my contract last?

All of our contracts are for 11 months*

How do I secure a room?

You need to pay a deposit of 1 calendar months rent in order to secure a room. Your deposit is held with the Deposit Protection Service and released at the end of your tenancy – provided you have not damaged the property and are not in rent arrears. We also require you to have a guarantor who must be a home owner.

When do I pay rent?

Your first months rent is due in advance, 2 weeks before your moving in date. Thereafter, you pay 3 months rent in October, 3 months rent in January, 3 months rent in April and 1 months rent in June – a total of 11* months rent for the majority of our properties.
*unless otherwise agreed

What happens if I have an issue with my property?

We operate a 24/7 Maintenance and Emergency helpline for urgent issues. For non-urgent requests you email our maintenance team – students@theroostgroup.com

 

Roost Student Accommodation is a trading name of Roost People Ltd